Wizu

B2B

Retaining your clients can be the difference between success and failure in B2B.

Client retention is especially important in a Business to Business environment as often losing just one client can lead to a significant drop in revenue. By implementing an engaging VoC strategy you can easily identify how your clients are feeling and prioritise any at-risk clients.

Business-to-business (B2B) companies recognize that customer experience is now a key competitive differentiation and is critical to growth. The problem is, less than a quarter of them currently excel. Three quarters of companies who switch suppliers/ brands do so due to a poor customer experience and more than half of those who recommend a company make this based on customer experience rather than price or product.

Wizu can help B2B companies gain a competitive advantage by helping you direct attention on what makes your customers happy. By measuring and improving customer satisfaction you can improve retention rates and increase referrals.

How Wizu Can Help B2B Companies

Growth

Listening to your B2B customers is proven to increase growth, boost recommendations and reduce churn.

Focus

We can help you understand which aspects of your products and services need more attention right now.

Loyalty

Find out what keeps your best customers coming back and identify the behavior of those you lose.

Why Choose Wizu?

Personalize

Embed information about what the chat is about, such as a case number, product number or the respondent’s name.  Personalization increases response rate and improves the quality of the responses.

Structure

Wizu’s text-based ChatUI is built on natural language conversations so your customers will feel like they’re chatting not answering a set of questions.  Conversations adapt based on the customer journey.

Customize

Choose the right bot for your audience: use a gallery bot like Wizu or design a bot that reflects your brand’s persona with your own profile picture, style and set of responses.  Be Wizu or be you, the choice is yours.

Try our demo B2B Survey

Interested?

Get Started With Your 30 Day Free Trial

Sign up now to get 30 days full access for free!
You can create your own conversations to use on your customers today – with no credit card or commitment needed.
For information on our packages and pricing please find out more HERE.

Join The Wizu Beta
Enter your email address to get full access to Wizu completely free for a limited time only.
We respect your privacy and will not share your information with any third parties.