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Latest Blog Posts

Jul 13, 2017
Customer Experience, Customer Feedback, Voice of the Customer
How To Deal With A Drop Out Rate Dilemma.

Before we get into today’s post it is probably useful to start with a brief explanation of the difference between…

Jul 05, 2017
Customer Experience, Customer Feedback, Customer Journey, Voice of the Customer
Customer Service Vs Customer Experience Vs Customer Engagement

Despite what some companies may still think, customer service and customer experience are actually two very different things! Although clearly…

Jun 29, 2017
What’s New With Wizu?

At Wizu, we are constantly looking at ways to improve and innovate which means our customers are treated to new…

Jun 08, 2017
Customer Experience, Customer Feedback, Voice of the Customer
Net Promoter Score: What It Is and Why You Should Care

If you are interested in using customer feedback to drive business growth, then Net Promoter Score (NPS) can be one…

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