YOUR NEWEST TEAM MEMBER
Wizu will work day and night to help your customers explain to you how they feel about your products and service. It’ll be available when your customers want to chat and help them direct their views about your business back to you.
Wizu is a chatbot so it doesn’t need love or attention, just some idea about what you’d like to discuss and it’ll do the rest. By being there whenever your customer needs it, Wizu will increase customer satisfaction levels to awesome!
Enhance the customer experience
Feedback shouldn’t be an afterthought, it should be part of the customer experience strategy.
Show your customers you care about how they feel, and make them part of the experience improvement process.
Wizu makes giving feedback an enjoyable experience for your customers, not a chore.
BENEFITS OF USING WIZU
People like to chat. Gathering feedback as part of a conversation increases the number of responses you’ll receive and the overall quality of that feedback improves. You’ll understand how your customer feels about their experience.
There’s no junk folder for your conversations to find themselves in. Conversations have a lower bounce rate and stop you from ending up on blacklists.
Ask a variety of questions to produce validated scores and gain valuable feedback from your customers by allowing them to express themselves however they wish. All Wizu’s templates fit NPS, CSAT or CES methods meaning you’ll have industry standard, comparable results that you can take to your stakeholders.
Use technology to engage your customers smarter without having to increase your staffing levels. Collect real time information from detractors and escalate quickly to a human to make complaint handling more effective.
Wizu asks the questions, giving your team more time to work directly with your customers and improve your customer service levels.
By listening to the voice of the customer, you’ll be able to hear feedback that provides insight into how you can make real changes to your product or service that will benefit your customer and improve customer satisfaction.