The Future Of Customer Experience Has Arrived
Wizu is an award winning conversational UI for voice of the customer that can offer an engaging and personalized feedback experience
A panel of customer experience experts have selected Wizu for the award of ‘Voice of the Customer Innovation’ at the UK National Innovation Awards 2017. The awards were open to any ‘technology innovation that facilitates or improves understanding of customers’ wants, needs and priorities based on feedback and or interaction analytics.’
After being shortlisted from a list of 10 companies to the final 4, Wizu went on to secure the overall vote, recieving some fantastic feedback from the judging panel.
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Meet Wizu, your friendly chatbot that gathers valuable customer experience feedback on your behalf. It can ask questions of your customer, just like a survey, but in a two-way conversation.
Whether you’re after NPS, CSAT or CES metrics, Wizu will ask structured questions, selected by you, in a manner that is fun and adds further to a sense of great customer experience.
Let Wizu ask for feedback and start delivering the fantastic experiences, service and products that your customers want.
Wizu has been selected as a Voice of the Customer Innovation Finalist >
HOW IT WORKS
Wizu makes it quick and easy for you to start getting feedback from your customers. You simply select a conversation template or create your own adding in the topics and aspects you want to discuss. Then select a bot or create your own, upload your invitations with any personalized data you might want to use and we will automatically send an email to your customers.
You can monitor the results in real-time and view a range of dashboards which help provide actionable insight that you can use to improve your customer experience and therefore improve your business.
Embed information about what the chat is about, such as a case number, order number or the respondent’s name. Personalization increases response rate and improve the quality of the responses.
Choose the right bot for your audience. Use Wizu or design a bot that reflects your brand’s persona with your own profile picture and style. Be Wizu or be you, the choice is yours.
Creating your feedback questions couldn’t be easier. Simply tell Wizu the topics you would like to cover and which aspects to measure. Wizu will put together a conversation and you can tweak the language used.
Wizu can work across a number of industries including B2B, Ecommerce, Finance, Insurance, Market Research, Retail, Travel and more.
We can help you run programs that will increase revenue, reduce costs and drive positive change within your company. Whether you are looking to implement Voice of the Customer, Employee Engagement or Market Research, Wizu can provide an innovative solution with our conversational UI.