From Survey Comments to Journey Insights

See how AI automatically organizes thousands of customer comments into clear themes and touchpoints you can act on.

Watch as AI organizes feedback into a clear journey structure, revealing the complete picture of your customer experience.

Specifically designed to analyze customer feedback

NPS Surveys

Turn "Why did you give this score?" into clear action plans

CSAT & CES Programs

Understand detailed reasons behind satisfaction scores

Review Platforms

Extract actionable insights from online reviews. Identify patterns and priorities from customer issues

Why Wizu Prism?

Upload and Process, Instantly

Our AI automatically analyses your customer feedback with no setup needed. Just upload your NPS comments, CSAT responses, or review data and get insights in minutes.

See Your Journey Structure

Watch as feedback organizes into a clear journey map, revealing the complete picture of your customer experience. Every comment finds its place.

Understand Every Dimension

Go beyond basic sentiment to see your customer experience through multiple lenses. Identify friction points, effort levels, and emerging risks.

Focus on What Matters

Get clear impact metrics for each touchpoint, helping you prioritize improvements that will make the biggest difference to your customers.

Get Clear Action Plans

Transform insights into action with AI-powered recommendations that tell you exactly what to do, why it matters, and how to implement it.

Stay Up to Date

Watch your insights evolve as new feedback arrives. Get instant updates and alerts about emerging trends or issues.

Enterprise-Ready Security

Built on Microsoft Azure with enterprise-grade security, single sign-on, and SOC 2 compliance.

Your data is safe and secure.

From Setup to Insights in Minutes

While traditional text analytics tools take months to set up and train, Wizu Prism delivers value from day one.

5 mins

Average time to first insight

Training time required

250

Free responses

See Every Dimension of Your Customer Experience

Switch between sentiment, friction, and effort views to understand:- Where customers struggle- Which issues impact satisfaction most- What needs immediate attention

Make Sense of Customer Feedback, Automatically

Built by Fusion Software, serving enterprises since 2001